ORDER ACCEPTANCE

BEI Supplies appreciates your business. Our business is structured to supply the computer product needs of individuals, businesses, institutions or agencies.

BEI Supplies reserves the right to, at any time, after receipt of any order, from any customer, and without prior notice, supply less than the quantity ordered of any item or to cancel an order.

ORDER INFO

To better serve our customers and provide the quickest and most reliable service, BEI Supplies will be offering the following improved shipping options:

• Standard Ground - Usually delivered within 2-7 business days
• 2nd-Day Air - Guaranteed delivery by the end of the second business day
• Next Day Air - Guaranteed on-time delivery by 10:30 a.m., 12:00 noon, or the end of next business day depending on location
• Free shipping on any compatible order over $50 or any other order over $500. Please note that free shipping is only available to order shipping within the 48 contiguous US states.

RETURNING PRODUCTS

At BEI Supplies, we'd like to help you resolve a purchase problem as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy. We suggest you read the complete returns policy before you make your purchase.

General Policies

• Shipping charges are non-refundable.
• All exchanges and returns require a Return Merchandise Authorization (RMA) number.* Exchanges and credits cannot be processed without one.
• An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
• The returned package must be received within 10 business days of the RMA issue date.
• All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and services vary by manufacturer and product.
• When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
• Please note all returns conditions listed below, as applicable to your return.
• A restocking fees of 20% will be charged for all non-defective products.
• Items weighing 150 lbs. or more need to be coordinated through our Customer Care Center by calling (800) 724 5666.
• All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals.
• All defective cartridges must contain at least 75% of the cartridge's capacity as purchased.
• BEI Supplies does not cover items that are damaged due to improper storage or handling on part of the customer.

Exceptions to our Return Policy
Please note that sales on certain manufacturers’ products are final. Please contact the manufacturer for repairs or replacements of these items.
 

All Other Hardware Products

• May be exchanged or returned within 30 days of the invoice date. Thereafter, all sales are final.
• Credit will not be given on printers, fax machines, build-to-order items, and special orders for any reason. However, exchanges will be allowed if requested within 30 days of the invoice date.
• Please remove all installed ink or toner cartridges prior to repackaging your printer for return. Cartridges left installed during shipping can seriously damage the printer, in which case credit cannot be given. Contain these removed cartridges in either their original packing or a securable plastic bag.

Discontinued Products
At times, BEI Supplies will offer specially priced items that have been discontinued by the manufacturer. These items, clearly marked as discontinued, are not eligible for return or exchange.

Clearance Items
Returns on clearance items are accepted within 30 days of the invoice date if the product is damaged or deemed defective. An RMA must be obtained in order for a clearance return to be accepted and processed. We cannot exchange clearance products, as the manufacturer has either discontinued these items or we no longer have them in stock.

* Requesting A Product Return

You can choose any of these convenient methods:

1. Send your request via email to sales@beisupplies.com. Please include your name, company name, order number, address, phone number, and email.
2. You may contact our BEI Supplies at (800) 724 5666 from Mon-Fri, 8AM-5PM EST.

After Receiving Your Return Merchandise Authorization (RMA) Number

1. Write your RMA number legibly on the return label. Please do not write on the outside of the box.
2. Return the entire package to:
   BEI Supplies
   Attn: Returns Center (RMA Number:_____)
   5689 West Rd.
   McKean, PA 16426

Crediting Your Account

Credit will be issued within 30 business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping and handling fees are non-refundable. Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution.

Product Replacement

When exchanging an item, you will be sent a replacement item and a new tracking number once BEI Supplies receives, approves and processes the returned item.